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Q. Do you offer different sizes, and how do I choose the right size?

Yes. KASWAH offers multiple sizes, and every product has a detailed size chart to help you select the right fit.

Before ordering, we recommend checking your measurements against our size chart rather than choosing a size only by your usual shirt/kurta size.

If you are between two sizes or are unsure about your measurements, simply contact our team on WhatsApp and share your height, weight, chest and waist measurement. Our team can guide you toward the most suitable size.

Please note: Since our products are designed with a premium, tailored appearance, choosing the correct size is important for achieving the intended fit.

Q. How long will my order take to arrive?

Once your order is confirmed and dispatched, delivery time depends on your location and the courier service available in your area.

You will receive your order and shipping updates through the contact details provided during checkout.

For the most accurate delivery estimate, please share your order number and delivery pincode with our support team on WhatsApp.

For wedding purchases, we strongly recommend ordering well in advance rather than waiting until the last few days.

Q. What payment methods do you accept? Is Cash on Delivery available?

KASWAH accepts multiple payment options, including UPI, credit cards, debit cards, net banking, wallets and other payment methods available at checkout.

Cash on Delivery may also be available for eligible orders and locations, subject to our current payment and verification requirements.

If a particular payment option is not visible during checkout, please contact our support team before placing the order.

Q. What if the size doesn't fit me?

Don't worry—we understand that finding the right fit online can sometimes be difficult.

If your order is eligible for a size exchange, you can contact our support team within the applicable exchange period and provide your order number and details of the required size.

For size exchanges, shipping costs are borne by the customer. If the product received is incorrect or defective, KASWAH will take responsibility according to our return/exchange policy.

Please check our Size Guide and Exchange Policy before ordering to avoid unnecessary exchanges.

Q. What is your return, refund and exchange policy?

KASWAH follows a carefully defined return and exchange policy because our products are premium fashion pieces.

Returns are generally not accepted unless the product is defective or incorrectly delivered. Eligible size exchanges may be available according to our exchange policy.

If your package arrives damaged, tampered with, missing an item, incorrect or defective, please contact us immediately with your order details.

For such issues, an unboxing video is mandatory for us to process the claim.

Before placing your order, we strongly recommend reading our complete Return, Refund & Exchange Policy.

We’ll help you with this calmly and quickly.

Please contact us within 48 hours of delivery at customercare@kaswah.com or +91 9243590077 6284057687.

To verify the issue, we require:

• a clear unboxing video
• product images
• order number

The unboxing video should start before opening the package and clearly show the product issue. Once verified, Nazrakh will take care of the return shipping if the product is damaged, defective, or incorrect.

Once your returned product is received and inspected, approved refunds are processed to the original payment method.

Refunds usually take 5–10 business days after approval, depending on your bank or payment provider.

For COD orders, refunds may be processed through bank transfer or UPI after verification.

Orders can be cancelled only before they are shipped.

Once your order has been dispatched, cancellation may not be possible because the package is already with the courier partner.

For cancellation requests, contact us as soon as possible at customercare@kaswah.com or +91 9243590077 with your order details.

Q. How do I know whether a product is available in my size?

The availability shown on the product page is the best indicator of current stock.

If your preferred size, colour or design is showing as unavailable, please contact us on WhatsApp with the product name or screenshot. Our team can check whether stock is available, whether another size can be arranged, or whether the product is expected to be restocked.

For wedding purchases, we recommend confirming availability before making a last-minute order.