Return, Refund & Exchange Policy

At KASWAH, every garment is crafted with attention to detail and undergoes multiple quality inspections before dispatch. We strive to provide a seamless shopping experience. If you receive a product that is defective, damaged, or incorrect, we are here to assist you.

Please read this policy carefully before placing your order.

1. Business Information

Business Name: KASWAH Fashion Partnership Firm

Brand Name: KASWAH

Website: www.kaswah.in

Registered Office:

Shop No. 20, G.D. Complex, First Floor, Near Nagar Nigam,
Jabalpur, Madhya Pradesh – 482002, India

Customer Support

📧 customercare@kaswah.in

📞 +91 91838 80077

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)

2. Return & Exchange Window

Customers may request a return or exchange within 7 calendar days from the date of delivery.

Requests received after this period may not be accepted.

3. Eligible Reasons for Return

A return request may be approved only if:

  • You received a defective product.
  • You received a damaged product.
  • You received the wrong product.
  • The product has a manufacturing defect.
  • The product delivered is substantially different from the product ordered.

All requests are subject to inspection and approval by the KASWAH Quality Assurance Team.

4. Products Not Eligible for Return

Returns will not be accepted for:

  • Incorrect size selected by the customer.
  • Change of mind after purchase.
  • Products that have been worn.
  • Washed garments.
  • Altered garments.
  • Stained products.
  • Perfumed garments.
  • Used garments.
  • Products without original tags.
  • Products without original packaging.
  • Sale or clearance products (unless defective or incorrectly delivered).
  • Minor color variations due to lighting, photography, or screen settings.

5. Exchange Policy

KASWAH offers exchanges under the following conditions:

Eligible Exchanges

✔ Defective product

✔ Damaged product

✔ Wrong product delivered

✔ Manufacturing defect

✔ Size exchange (subject to stock availability)

Size Exchange

If you ordered the wrong size:

  • Size exchange requests must be submitted within 7 days of delivery.
  • The garment must be unused, unwashed, and in its original condition.
  • Original tags and packaging must be intact.
  • The customer is responsible for both return and re-shipping charges.
  • Exchanges are subject to stock availability.

If the requested size is unavailable, KASWAH may offer an alternative size, store credit (if applicable), or another suitable resolution.

Exchange Due to Our Error

If the exchange is required because:

  • Wrong item delivered
  • Defective product
  • Damaged product
  • Manufacturing defect

KASWAH will bear the reasonable shipping cost for the approved exchange.

6. Mandatory Unboxing Video

To protect both customers and our business, an uninterrupted unboxing video is mandatory for claims relating to:

  • Damaged products
  • Missing items
  • Wrong product delivered
  • Tampered package
  • Manufacturing defects visible upon opening

The video must clearly show:

  • The sealed courier package before opening.
  • The opening of the package.
  • The complete product.
  • The issue being reported.

Claims submitted without an unboxing video may be declined after review.

7. Return Request Process

Step 1

Email us within 7 days of delivery.

Email:

customercare@kaswah.in

Step 2

Include:

  • Order Number
  • Full Name
  • Registered Mobile Number
  • Reason for return/exchange
  • Product photographs
  • Unboxing video (mandatory where applicable)

Step 3

Our support team will review your request within 2–3 business days.

Additional information may be requested if required.

Step 4

If approved:

  • Return instructions will be shared.
  • The return address will be provided.
  • Pickup may be arranged where service is available.

Do not ship products without prior approval.

8. Return Conditions

Returned products must be:

  • Unused
  • Unwashed
  • Unaltered
  • Free from stains and perfumes
  • In original packaging
  • With all tags attached
  • With accessories (if supplied)

Products failing inspection may be returned to the customer without a refund or exchange.

9. Inspection Process

Every returned product undergoes quality inspection.

We verify:

  • Product authenticity
  • Condition of the garment
  • Tags
  • Packaging
  • Signs of wear
  • Damage caused after delivery

Approval depends on successful completion of this inspection.

10. Refund Policy

Approved refunds are available only for:

  • Defective products
  • Wrong products delivered
  • Damaged products
  • Manufacturing defects
  • Orders cancelled by KASWAH before dispatch
  • Orders that cannot be fulfilled due to stock unavailability

Refunds are not available for:

  • Incorrect size selected by the customer
  • Change of mind
  • Sale items
  • Minor color variations
  • Products showing signs of use

11. Refund Method

Approved refunds will be processed through bank transfer.

Customers may be required to provide:

  • Account Holder Name
  • Bank Name
  • Account Number
  • IFSC Code

Refunds will only be made after verification.

12. Refund Timeline

After approval:

  • Refund initiation: 3–5 business days
  • Bank processing: 5–10 business days

Actual timelines depend on your banking institution.

13. Shipping Charges

Shipping charges are generally non-refundable.

However, if the return is approved due to:

  • Wrong item delivered
  • Manufacturing defect
  • Damaged product
  • KASWAH’s error

reasonable return shipping costs paid by the customer may be reimbursed.

14. Cash on Delivery (COD) Orders

For COD orders:

  • Refunds will not be issued in cash.
  • Approved refunds will be processed only via bank transfer after verification.

15. Non-Returnable Products

The following items cannot be returned or exchanged:

  • Clearance products
  • Promotional sale products
  • Gift cards
  • Products damaged after delivery due to misuse
  • Products without original packaging or tags

16. Fraud Prevention

To protect genuine customers, KASWAH reserves the right to:

  • Reject fraudulent claims.
  • Request additional documentation.
  • Refuse repeated abusive return requests.
  • Suspend customer accounts involved in policy abuse.
  • Decline returns where product tampering is evident.

17. Force Majeure

KASWAH shall not be liable for delays in processing returns, exchanges, or refunds arising from events beyond our reasonable control, including:

  • Natural disasters
  • Floods
  • Fires
  • Government restrictions
  • Pandemics
  • Labour strikes
  • Banking system failures
  • Courier disruptions

18. Changes to This Policy

KASWAH reserves the right to modify this Return, Refund & Exchange Policy at any time.

The latest version will always be available on www.kaswah.in.

Continued use of our website constitutes acceptance of the updated policy.

19. Contact Us

For any return, refund, or exchange assistance, please contact:

KASWAH Fashion Partnership Firm

Shop No. 20, G.D. Complex, First Floor, Near Nagar Nigam,
Jabalpur, Madhya Pradesh – 482002, India

📧 Email: customercare@kaswah.in

📞 Phone: +91 91838 80077

🌐 Website: www.kaswah.in

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

Customer Acknowledgement

By placing an order with KASWAH, you acknowledge that you have read, understood, and agreed to this Return, Refund & Exchange Policy. This policy should be read together with our Terms & Conditions, Privacy Policy, Shipping Policy, and Cancellation Policy. KASWAH is committed to resolving genuine concerns fairly while maintaining the quality, authenticity, and integrity of every garment we create.

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