Effective Date: 26 july 2026
Last Updated: 26 july 2026

At KASWAH, we take pride in creating premium wedding wear with exceptional craftsmanship. Every garment undergoes multiple quality inspections before dispatch. However, if you are eligible for a refund under this policy, we aim to process it in a fair, transparent, and timely manner.

Please read this Refund Policy carefully before placing your order.

1. Business Information

Business Name: KASWAH Fashion Partnership Firm

Brand Name: KASWAH

Website: www.kaswah.in

Customer Support Email:
customercare@kaswah.in

Customer Care Number:
+91 91838 80077

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)

2. Eligibility for Refund

A refund may be approved only in the following circumstances:

You receive a defective product.
You receive a damaged product.
You receive an incorrect product.
Your order is cancelled by KASWAH.
Your prepaid order cannot be fulfilled due to stock unavailability.
The product is lost in transit and confirmed by the courier partner.

All refund requests are subject to verification and approval by our Quality Assurance Team.

3. Products Not Eligible for Refund

Refunds will not be provided in the following situations:

Change of mind after purchase.
Incorrect size selected by the customer.
Minor color variations caused by screen settings or photography.
Delay caused by courier companies beyond our reasonable control.
Products showing signs of use, washing, alteration, perfume, stains, or damage after delivery.
Products returned without original tags, packaging, or accessories.
Products purchased during clearance, sale, or promotional campaigns (unless defective or incorrectly delivered).

4. Mandatory Unboxing Video

To ensure a fair claims process, an uninterrupted unboxing video is mandatory for claims relating to:

Damaged products
Missing products
Incorrect products
Tampered packages

The video must clearly show:

The sealed outer package before opening.
The package being opened.
The product inside.
Any visible issue or defect.

Claims submitted without a valid unboxing video may be declined after review.

5. Refund Request Process

If you believe you are eligible for a refund:

Step 1

Email:
customercare@kaswah.in

Step 2

Provide:

Order Number
Registered Mobile Number
Photographs of the product
Unboxing Video (where applicable)
Description of the issue

Step 3

Our Quality Team will review your request.

Additional information or photographs may be requested if necessary.

Step 4

If your request is approved, we will initiate the refund process.

6. Refund Method

Approved refunds will be processed via bank transfer.

Customers may be required to provide:

Account Holder Name
Bank Name
Account Number
IFSC Code

For security reasons, refunds will only be processed to an account verified during the refund process.

7. Refund Processing Time

Once your refund request is approved:

Refund initiation: Within 3–5 business days
Bank processing time: 5–10 business days

Actual credit timelines may vary depending on your banking institution.

8. Shipping Charges

Shipping charges are generally non-refundable.

However, if the refund is due to:

Incorrect product delivered
Defective product
Damaged product
Error on the part of KASWAH

reasonable shipping costs paid by the customer for the approved return may also be reimbursed.

9. Cash on Delivery (COD) Orders

For Cash on Delivery orders:

Refunds are not made in cash.
Approved refunds will be processed through bank transfer to the bank account provided by the customer after verification.

10. Failed or Cancelled Transactions

If payment has been deducted but:

the order was not successfully placed,
the transaction failed, or
the payment gateway confirms a failed transaction,

the amount will normally be reversed automatically by the payment provider or bank. If the amount is not credited within the applicable banking timeline, please contact us with your transaction details.

11. Inspection Before Refund

Returned products will undergo a quality inspection after reaching our facility.

Refund approval depends on verification that:

The returned product matches the original order.
The product has not been used.
Original tags are attached.
Original packaging is intact.
No customer-induced damage is found.

KASWAH reserves the right to decline refunds if the returned product does not meet these conditions.

12. Fraud Prevention

To protect genuine customers, KASWAH reserves the right to:

Reject fraudulent refund requests.
Request additional verification.
Limit repeated refund claims.
Suspend accounts suspected of policy abuse.
Refuse service where fraudulent activity is reasonably suspected.

13. Force Majeure

KASWAH shall not be held responsible for delays or failures in processing refunds caused by circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Government restrictions
Strikes
Pandemic-related disruptions
Banking system outages
Courier network interruptions

14. Changes to This Policy

KASWAH reserves the right to modify this Refund Policy at any time without prior notice.

The latest version will always be available on our website.

Continued use of our website constitutes acceptance of the updated policy.

15. Contact Us

For refund-related queries, please contact:

KASWAH Fashion Partnership Firm

Shop No. 20, G.D. Complex, First Floor, Near Nagar Nigam,
Jabalpur, Madhya Pradesh – 482002, India

Customer Support Email: customercare@kaswah.in

Phone: +91 91838 80077

Website: www.kaswah.in

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

Important Notice

By placing an order with KASWAH, you acknowledge that you have read, understood, and agreed to this Refund Policy. This policy is intended to comply with applicable Indian consumer protection laws while safeguarding the interests of both our customers and our business. It should be read together with our Return & Exchange Policy, Shipping Policy, Cancellation Policy, Terms & Conditions, and Privacy Policy.