Effective Date :26 july 2026
Last Updated; 26 july 2026

At KASWAH, we understand that your order is more than just clothing—it’s part of your special occasion. Every garment is carefully inspected, professionally packed, and shipped with trusted logistics partners to ensure it reaches you safely and in excellent condition.

This Shipping & Delivery Policy explains how we process, dispatch, and deliver your orders.

1. Business Information

Business Name: KASWAH Fashion Partnership Firm

Brand Name: KASWAH

Website: www.kaswah.in

Registered Office

Shop No. 20, G.D. Complex, First Floor, Near Nagar Nigam,
Jabalpur, Madhya Pradesh – 482002, India

Customer Support

Email: customercare@kaswah.in

Phone: +91 91838 80077

Business Hours: Monday to Saturday | 10:00 AM – 6:00 PM (IST)

2. Shipping Coverage

KASWAH currently ships across India only.

We do not currently offer international shipping.

3. Order Confirmation

Once your order is successfully placed, you will receive:

Order Confirmation Email
WhatsApp Order Confirmation (where applicable)

If you do not receive your confirmation within a reasonable time, please contact our customer support team.

4. Order Processing

Every order goes through multiple quality checks before dispatch.

Our order processing includes:

Order Verification
Payment Verification
Quality Inspection
Premium Packaging
Shipping Label Generation
Courier Pickup

Orders are processed only on business days.

Orders placed on Sundays or public holidays will be processed on the next working day.

5. Dispatch Timeline

Estimated dispatch timelines are:

Madhya Pradesh

Dispatch within 2–4 Business Days

Rest of India

Dispatch within 5–7 Business Days

Dispatch timelines may be extended during:

Wedding Season
Festivals
National Holidays
Sale Events
Unforeseen Operational Delays

6. Estimated Delivery Time

After dispatch, estimated delivery timelines are:

Location	Estimated Delivery
Madhya Pradesh	2–4 Business Days
Metro Cities	3–6 Business Days
Other States	5–7 Business Days
Remote Areas	6–10 Business Days

These are estimated delivery timelines and should not be considered guaranteed delivery dates.

7. Courier Partners

To ensure reliable nationwide delivery, KASWAH ships through trusted logistics partners including:

Delhivery
Blue Dart
DTDC
Xpressbees
India Post

The courier partner is selected based on serviceability and delivery efficiency for your location.

8. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, KASWAH may offer promotional free shipping offers, which will be clearly communicated on the website.

9. Cash on Delivery (COD)

Cash on Delivery is available across eligible locations in India.

COD Terms

Available on eligible PIN codes only.
Maximum order value: ₹4,999
Availability depends on courier partner serviceability.
KASWAH reserves the right to disable COD for certain locations, products, or orders.

10. Order Tracking

Once your order is dispatched, you will receive:

Shipping Confirmation Email
Tracking Number
Courier Details
WhatsApp Shipment Updates

Customers can track their shipment using the tracking link provided.

11. Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery cannot be completed due to:

Customer unavailable
Incorrect address
Incorrect phone number
Customer refuses delivery

the shipment may be returned to KASWAH.

Additional shipping charges may apply for re-dispatch.

12. Customer Responsibilities

Customers must ensure that:

Delivery address is complete and accurate.
Mobile number is active and reachable.
Someone is available to receive the parcel during delivery.

KASWAH shall not be responsible for delays caused by incorrect information provided by the customer.

13. Damaged or Tampered Packages

If your parcel appears:

Opened
Torn
Wet
Damaged
Tampered

please:

Take photographs of the package before opening.
Record a complete, uninterrupted unboxing video.
Contact us immediately at customercare@kaswah.in.

14. Mandatory Unboxing Video

An uninterrupted unboxing video is mandatory for claims relating to:

Wrong Product
Damaged Product
Missing Items
Manufacturing Defects Visible on Delivery
Tampered Packages

The video must begin before opening the courier package and clearly show:

The sealed package
Shipping label
Opening process
Product received
Any visible issue

Claims without an unboxing video may be declined after review.

15. Delivery Delays

While we strive to deliver within the estimated timelines, delays may occur due to circumstances beyond our control, including:

Extreme weather
Natural disasters
Government restrictions
Public holidays
Festival rush
Transport disruptions
Courier operational delays

In such cases, KASWAH will make reasonable efforts to keep you informed.

16. Lost Shipments

If a shipment is officially declared lost by the courier partner, KASWAH will, after verification:

Arrange a replacement (subject to availability), or
Process a refund in accordance with our Refund Policy.

17. Delivery Refusal

If a customer refuses delivery without a valid reason:

The shipment may be returned to KASWAH.
Shipping and handling charges may be deducted where legally permissible.
Future Cash on Delivery privileges may be restricted.

18. Change of Shipping Address

Customers may request a change of shipping address before the order is dispatched.

Once the order has been handed over to the courier partner, changes to the delivery address may not be possible.

19. Force Majeure

KASWAH shall not be liable for delays or failures in dispatch or delivery caused by events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Earthquakes
Fires
Pandemics
Government regulations
Labour strikes
Transportation disruptions
War or civil unrest
Courier network failures

20. Policy Updates

KASWAH reserves the right to amend or update this Shipping & Delivery Policy at any time without prior notice.

Any changes will become effective immediately upon publication on our website.

21. Contact Us

For any shipping or delivery-related queries, please contact:

KASWAH Fashion Partnership Firm

Shop No. 20, G.D. Complex, First Floor, Near Nagar Nigam,
Jabalpur, Madhya Pradesh – 482002, India

Email: customercare@kaswah.in

Phone: +91 91838 80077

Website: www.kaswah.in

Business Hours: Monday to Saturday | 10:00 AM – 6:00 PM (IST)

Customer Acknowledgement

By placing an order on www.kaswah.in, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy. This policy should be read together with our Terms & Conditions, Privacy Policy, Return, Refund & Exchange Policy, and Cancellation Policy. Our commitment is to ensure that every KASWAH garment is delivered with the same care and attention to detail with which it was crafted.