Terms & Conditions

Effective Date: 26 july 2026
Last Updated: 26 july 2026

Welcome to KASWAH. These Terms & Conditions (“Terms”) govern your access to and use of www.kaswah.in , operated by KASWAH Fashion Partnership Firm .

By accessing, browsing, creating an account, or placing an order on our Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, along with our Privacy Policy, Shipping & Delivery Policy, Return, Refund & Exchange Policy, and other applicable policies.

If you do not agree with these Terms, please do not use our Website.

1. Business Information

Business Name: KASWAH Fashion Partnership Firm

Brand Name: KASWAH

Website: www.kaswah.in

Registered Office:

Shop No. 20, G.D. Complex, First Floor, Near Nagar Nigam,
Jabalpur, Madhya Pradesh – 482002, India

GSTIN: 23BTUPA4848N1Z4

Customer Support

Email: customercare@kaswah.in

Phone: +91 91838 80077

Business Hours:

Monday – Saturday

10:00 AM – 6:00 PM (IST)

2. Eligibility

By using this Website, you represent that:

You are at least 18 years of age.
You have the legal capacity to enter into binding contracts.
The information you provide is accurate and complete.
You will use the Website only for lawful purposes.

3. Account Registration

You may create an account to enjoy a personalized shopping experience.

You are responsible for:

Maintaining the confidentiality of your login credentials.
Restricting unauthorized access to your account.
All activities carried out under your account.

Please notify us immediately if you suspect unauthorized use of your account.

4. Product Information

We strive to display our products as accurately as possible.

However:

Slight variations in embroidery are a natural characteristic of handcrafted work.
Minor color differences may occur due to lighting, photography, and screen settings.
Product dimensions may vary slightly due to manual finishing.

These variations are not considered manufacturing defects.

5. Pricing

All prices displayed on the Website are in Indian Rupees (INR).
Prices are inclusive or exclusive of applicable taxes as displayed during checkout.
Shipping charges, if applicable, will be shown separately before payment.
KASWAH reserves the right to revise prices without prior notice.

If a pricing error occurs, KASWAH reserves the right to cancel the affected order and issue a refund where applicable.

6. Orders

An order is considered confirmed only after successful payment verification or COD confirmation (where applicable).

KASWAH reserves the right to:

Accept or reject any order.
Cancel suspicious or fraudulent orders.
Limit quantities purchased.
Verify customer identity before processing.

An order confirmation email does not constitute final acceptance if circumstances require cancellation under these Terms.

7. Cash on Delivery (COD)

Cash on Delivery is available only for eligible locations in India.

Conditions:

Maximum order value: ₹4,999
Subject to serviceability.
KASWAH may disable COD for selected products, locations, or customers based on operational or fraud-prevention considerations.

8. Shipping & Delivery

Orders are dispatched according to our Shipping & Delivery Policy.

Estimated timelines:

Madhya Pradesh: 2–4 Business Days
Other States: 5–7 Business Days

Delivery estimates are indicative and may vary due to circumstances beyond our control.

9. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed exclusively by our Return, Refund & Exchange Policy.

Customers are encouraged to review the policy before placing an order.

10. Customer Responsibilities

You agree to:

Provide accurate personal information.
Provide a complete delivery address.
Ensure someone is available to receive the order.
Select the correct garment size before placing the order.
Review product details carefully before purchase.

KASWAH is not responsible for issues arising from incorrect information provided by the customer.

11. Mandatory Unboxing Video

For claims relating to:

Damaged products
Wrong products
Missing items
Tampered packages

an uninterrupted unboxing video recorded from the moment the sealed package is opened is mandatory.

Failure to provide such evidence may result in the claim being declined after review.

12. Intellectual Property Rights

Unless otherwise stated, all content on this Website is the exclusive property of KASWAH, including:

Brand name
Logo
Product designs
Product photography
Videos
Graphics
Website layout
Text
Icons
Illustrations
Marketing materials

These materials are protected under applicable intellectual property laws.

No part of the Website may be copied, reproduced, modified, distributed, republished, or commercially exploited without prior written permission from KASWAH.

13. User Content

Customers may submit:

Reviews
Ratings
Photos
Testimonials

By submitting content, you grant KASWAH a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display such content for marketing and promotional purposes, unless prohibited by law or withdrawn where applicable.

You are responsible for ensuring that the content you submit does not infringe the rights of others.

14. Prohibited Activities

Users must not:

Use the Website for unlawful purposes.
Attempt unauthorized access to systems or accounts.
Introduce malware or harmful code.
Interfere with Website functionality.
Copy or scrape Website content without permission.
Misrepresent identity or provide false information.
Abuse promotional offers or return policies.

Violation of these Terms may result in suspension of access and legal action where appropriate.

15. Promotional Offers

From time to time, KASWAH may offer:

Discount codes
Promotional campaigns
Seasonal sales
Free shipping offers

Unless expressly stated otherwise:

Offers cannot be combined.
Offers have limited validity.
Offers are subject to availability.
KASWAH may modify or withdraw promotions without prior notice.

16. Product Availability

All products are subject to availability.

In the event of stock unavailability after an order is placed, KASWAH may:

Cancel the order and issue a refund, or
Contact the customer with suitable alternatives.

17. Limitation of Liability

To the maximum extent permitted by applicable law, KASWAH shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the Website or purchase of products.

Nothing in these Terms limits liability that cannot legally be excluded under applicable law.

18. Force Majeure

KASWAH shall not be liable for any delay or failure to perform its obligations due to events beyond its reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Pandemics
Government restrictions
Labour disputes
Transport disruptions
Power failures
Internet outages
Courier delays

19. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using the Website, you consent to the collection and use of your information as described in that policy.

20. Third-Party Links

The Website may contain links to third-party websites for your convenience.

KASWAH is not responsible for the content, privacy practices, or services of third-party websites.

Accessing such websites is at your own risk.

21. Suspension or Termination

KASWAH reserves the right to suspend or terminate access to the Website without prior notice if a user:

Violates these Terms.
Engages in fraudulent activity.
Misuses the Website.
Harasses employees or other users.
Attempts to compromise Website security.

22. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Jabalpur, Madhya Pradesh.

23. Changes to These Terms

KASWAH reserves the right to update or modify these Terms & Conditions at any time.

The latest version will always be published on www.kaswah.in.

Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

24. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

25. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping & Delivery Policy, Return, Refund & Exchange Policy, Cancellation Policy, and any other policies published on the Website, constitute the entire agreement between you and KASWAH regarding your use of the Website and the purchase of products.

26. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

KASWAH Fashion Partnership Firm

Shop No. 20, G.D. Complex, First Floor, Near Nagar Nigam,
Jabalpur, Madhya Pradesh – 482002, India

Email: customercare@kaswah.in

Phone: +91 91838 80077

Website: www.kaswah.in

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)

Customer Acknowledgement

By accessing or using www.kaswah.in, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. You also agree to be bound by our Privacy Policy, Shipping & Delivery Policy, Return, Refund & Exchange Policy, Cancellation Policy, and any other policies published on our Website. KASWAH is committed to providing a secure, transparent, and premium shopping experience while protecting the rights and interests of both our customers and our business.