Effective Date: 25 july 2026

Last Updated: 25 july 2026

Welcome to KASWAH our brand owned and operated by KASWAH Fashion Partnership Firm. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you visit www.kaswah.in or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Business Information

Business Name: KASWAH Fashion Partnership Firm

Brand Name: KASWAH

Registered Office:

Shop No. 20, G.D. Complex, First Floor, Near Nagar Nigam,
Jabalpur, Madhya Pradesh – 482002, India

Customer Support Email:

customercare@kaswah.in

Customer Care Number:

+91 91838 80077

Business Hours:

Monday – Saturday

10:00 AM – 6:00 PM (IST)

2. Information We Collect

When you use our website, we may collect the following information:

Personal Information

Full Name
Mobile Number
Email Address
Billing Address
Shipping Address
City, State & PIN Code
GST Number (if applicable)
Company Name (if applicable)

Account Information

If you create an account with us, we may collect:

Username
Password (stored securely in encrypted form)
Order History
Wishlist
Saved Addresses

Payment Information

We do not store your debit card, credit card, UPI PIN, CVV, or banking credentials.

Payments are securely processed by our authorized payment gateway partners.

Order Information

We collect information relating to:

Products Purchased
Order Value
Transaction ID
Delivery Status
Return Requests
Exchange Requests

Technical Information

When you visit our website, we may automatically collect:

IP Address
Browser Type
Device Type
Operating System
Language Preference
Pages Visited
Time Spent on Website
Referral Source

3. Why We Collect Your Information

We use your information to:

Process your orders
Deliver products
Provide customer support
Send order confirmations
Send shipping updates
Verify your identity
Prevent fraud
Improve our website
Improve customer experience
Respond to your inquiries
Comply with legal obligations

4. Marketing Communications

With your consent, we may send:

Promotional Emails
WhatsApp Updates
New Collection Launches
Festival Offers
Wedding Styling Tips
Product Recommendations

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting our customer support.

5. WhatsApp Communication

By providing your mobile number, you agree that KASWAH may contact you through WhatsApp for:

Order Confirmation
Order Tracking
Delivery Updates
Customer Support
Promotional Messages (where permitted by law)

You may opt out of promotional WhatsApp messages at any time.

6. Cookies

Our website uses cookies and similar technologies to:

Remember your preferences
Improve website performance
Analyze website traffic
Keep you logged in
Personalize your shopping experience

You may disable cookies through your browser settings. However, certain features of the website may not function properly if cookies are disabled.

7. Information Sharing

We do not sell or rent your personal information.

We may share your information only with trusted service providers when necessary to provide our services, including:

Payment Gateway Providers
Courier & Logistics Partners
IT Service Providers
Website Hosting Providers
Marketing Service Providers
Government Authorities (where legally required)

All such third parties are expected to protect your information appropriately.

8. Payment Security

All online payments are processed through secure payment gateways using industry-standard encryption.

KASWAH does not collect or store your:

Credit Card Number
Debit Card Number
CVV
UPI PIN
Internet Banking Passwords

9. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information against:

Unauthorized access
Loss
Theft
Misuse
Disclosure
Alteration

While we strive to protect your information, no method of electronic storage or transmission over the Internet is completely secure.

10. Customer Reviews

Customers may voluntarily submit:

Product Reviews
Ratings
Photographs
Testimonials

By submitting such content, you grant KASWAH a non-exclusive, royalty-free right to display and use the content for promotional, marketing, and website purposes, unless you request its removal where applicable.

11. Children’s Privacy

Our website is intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from children under 18 years of age.

If we become aware that such information has been collected inadvertently, we will take reasonable steps to delete it.

12. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill your orders
Provide customer support
Comply with legal and tax obligations
Resolve disputes
Enforce our agreements

After this period, information may be securely deleted or anonymized where appropriate.

13. Your Rights

Subject to applicable law, you may request to:

Access your personal information
Correct inaccurate information
Update your contact details
Request deletion of eligible personal information
Withdraw consent for marketing communications
Raise concerns regarding the handling of your data

To exercise these rights, please contact us using the details below.

14. Third-Party Links

Our website may contain links to third-party websites.

KASWAH is not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before sharing any personal information.

15. Legal Compliance

We may disclose personal information when required:

By law
By court order
By government authorities
To investigate fraud
To protect our legal rights
To enforce our Terms & Conditions

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

The updated version will be published on this page with the revised “Last Updated” date.

Your continued use of the website after such updates constitutes acceptance of the revised Privacy Policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us:

KASWAH Fashion Partnership Firm

Shop No. 20, G.D. Complex, First Floor, Near Nagar Nigam,
Jabalpur, Madhya Pradesh – 482002, India

Email: customercare@kaswah.in

Phone: +91 91838 80077

Website: www.kaswah.in

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

Legal Note

This Privacy Policy is intended as a general policy for your e-commerce website based on the information you provided. Because privacy law and consumer regulations can vary and evolve, you should have the final version reviewed by a qualified lawyer before publishing it, especially if you expand internationally or introduce additional services such as user accounts with advanced features, financing, or third-party integrations.